Privacy notice

Who handles your data

The controller is ELISON, with offices at Via Weggenstein 3/B, 39100 Bolzano (BZ). For anything concerning your data, write to info@elisonrealestate.com.

What we collect

Only what you write yourself. The site has three forms — a valuation request, an enquiry about one property, and a general message — and each collects your name, email, phone if you give it, your message and, for the valuation, the details of the property you want valued (kind, address, size).

We do not ask for special categories of data (health, opinions, memberships) and we ask you not to put them in the message.

The site has no sign-up area: there are no accounts, no passwords and no user profiles.

Why we handle it, and on what basis

To answer your request and, if you want us to, to guide you through a sale or a purchase: the legal basis is pre-contractual steps taken at your request (art. 6.1.b GDPR) and your explicit consent given by ticking the box on the form (art. 6.1.a GDPR).

To meet the legal obligations of an estate agency, including tax and anti-money-laundering ones, once a contact becomes an instruction (art. 6.1.c GDPR).

How long we keep it

Enquiries that do not become an instruction are kept for two years from the last contact, then deleted.

If you become a client, the data is kept for as long as the law requires contractual and tax records to be kept — ten years from completion — and then deleted.

Who may receive it

The agency's three agents, the only people with access to the management system.

The supplier hosting the site and the database, who handles the data as a processor on our behalf, on servers inside the European Union.

The notary, the bank, surveyors and public bodies when the transaction requires it, and only for the part that is needed.

We do not sell, pass on or exchange your data with anyone for commercial purposes.

Your rights

At any time you may ask to access your data, to correct it, to erase it, to restrict its processing, to receive it in a machine-readable format and to object to the processing. Where you have given consent you may withdraw it whenever you like, without affecting what was done before.

An email to info@elisonrealestate.com is enough: we answer within a month.

If you believe your data is being handled badly you may complain to the Italian data protection authority (www.garanteprivacy.it).

Providing the data, and what happens if you do not

Name, email and consent are needed for us to answer you: without them the form will not send. Everything else is optional and only makes the answer more precise.